Return Policy
Scope
This policy applies to stock purchased by APEX ONLINE RETAIL LTD (Company No. 17356383) from suppliers, and is separate from any returns policy that applies to end customers on the marketplaces we sell through (Amazon UK, eBay UK), which follow those platforms' own rules.
Faulty or damaged stock
If stock arrives damaged, faulty, or not matching the agreed specification, we will notify the supplier within [TBD] days of receipt. Affected units may be returned, replaced, or credited, as agreed with the supplier at the time.
Quality and compliance
All products supplied must meet applicable UK product safety and labelling requirements. Stock found not to comply may be rejected or returned at the supplier's cost.
Agreed terms take precedence
Specific volume, quality, and returns terms agreed in writing with an individual supplier take precedence over this general policy.
Questions
For any returns query, contact sales@apexonlineretail.co.uk.